Support Request


General Inquiries

For general inquiries, please use the contact form: 

You can also call: +1 888-390-4460 - option 1
(Some international locations do not allow dialing a US toll free number, in that case call: +1646-642-6985)


Technical Support

Technical Support hours are 9am-6pm US Eastern Time, but we usually respond to support requests from 8am to midnight, 7 days a week, and at odd hours of the night.

To initiate a support request, please fill out this support form.

Phone support can be reached at +1 888-390-4460 - option 2. If you do not reach us, please  leave a message.

(Can't dial a US toll free number? Call: +1 646-642-6985 - option 2)


Notes
  • If you have just updated cineXtools and can no longer start the application, please assure your iLok license manager application is up to date (ilok.com).
  • Do you have a Pro or Preferred license? Did you download the appropriate cineXtools version for your license?