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Video Insert not working in new version.  

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jungletractor
(@jungletractor)
Active Member
Joined:2 months  ago
Posts: 8
02/07/2018 12:05 pm  

I just installed the latest build of CineXtools pro 1.09.01 and it seems that the insert edit is no longer working.  I am working with Op1-A XDCAM 50 422 media.  It doesn't crash, just sits forever without anything happening.
System:
Late 2013 Mac Pro
2.7 Ghz 12 Core Intel Xeon E5
32 GB RAM
OS Sierra 10.12.6 
https://ibb.co/d33sUy"><img src=" " alt="Screen_Shot_2018_07_02_at_1_52_26_PM" border="0"></a>" target="true"><a href="https://ibb.co/d33sUy"><img src="https://preview.ibb.co/mdJgNJ/Screen_Shot_2018_07_02_at_1_52_26_PM.png" alt="Screen_Shot_2018_07_02_at_1_52_26_PM" border="0"></a>


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mschneidernyc
(@mschneidernyc)
Member Moderator
Joined:7 months  ago
Posts: 4
02/07/2018 12:26 pm  

I imagine this is something you've considered, but could that be a permissions problem? Do you have read/write on that particular file and its subsequent parent folder?

Best,

Matt Schneider - PostWorks New York


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Dev Team
(@dev-team)
Member Moderator
Joined:7 months  ago
Posts: 9
02/07/2018 12:28 pm  

As mentioned in the other thread, you will need license updates to use the new version.

 

please send your ilok ID to support@cinedeck.com so we can deposit the correct licenses for you.

 

 


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jungletractor
(@jungletractor)
Active Member
Joined:2 months  ago
Posts: 8
02/07/2018 12:31 pm  

Thanks for your response.  I do indeed have permissions set to Read/Write. 
One thing I noticed is that the when I get info on the version, it says it's CineXtools, instead of CineXtools "pro".  Could that be the issue?  We paid for the full license that should includ XDCAM support.  


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mschneidernyc
(@mschneidernyc)
Member Moderator
Joined:7 months  ago
Posts: 4
02/07/2018 12:32 pm  

 

Ah, that must be why: I think the licensing schema may have changed. Can you contact Cinedeck support?

Best,

Matt


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jungletractor
(@jungletractor)
Active Member
Joined:2 months  ago
Posts: 8
02/07/2018 12:33 pm  

OK thanks, will give them a shout


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